Account Management Intern

About FH Risk Partners

Our managed detection and response service is built on CrowdStrike, SentinelOne and Microsoft Defender. Clients come to us for SOC 2, HIPAA and PCI DSS readiness, policy writing and audit support. We started in 1990 and have grown to about 140 people.

Overview

FH Risk Partners is looking for a customer success intern to onboard new customers, answer product questions and help reduce churn. You will work with the Client Success over chat, email and video calls. The internship is fully remote. Interns join our Philadelphia team on daily calls and get a named mentor. You will need at least 4 hours of overlap with US Eastern time.

Day to day

• Collect NPS and CSAT feedback and summarise themes each month.
• Track customer health scores and flag accounts with low usage.
• Prepare renewal reminders and account summaries for the account manager.
• Join customer review calls as note taker.
• Run onboarding calls with new customers and walk them through setup.

Who can apply

• Are available for a full-time work from home internship for the entire duration.
• Own a laptop and have stable internet at home.
• Women wanting to start or restart their career can also apply.
• Typing speed of 35 words per minute or more.
• Able to follow written processes and response templates.
• Patient and calm with frustrated customers.
• Available for a fixed 6 to 8 hour shift, 5 days a week. Some shifts may overlap with US or UK hours.
• Basic Google Sheets or Excel skills.
• Confident speaking on video calls with business users.

What you'll learn

• Certificate, and a full-time offer for strong performers when roles open.
• Customer feedback analysis that feeds into product decisions.
• You will own a small group of accounts by the end of the internship.

Duration: 4 months

Start date: Dec 2026

Stipend: ₹19,000 - ₹26,000 per month

Perks

• Performance bonus.
• Flexible work hours.
• 5 days a week.
• Job offer on successful completion.
• Informal dress code.

Applications are reviewed on a rolling basis.

Duration: 4 months. Start: Dec 2026.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at FH Risk Partners.