Account Management Intern

About the internship

Flores & Sons Plumbing is looking for a customer success intern to onboard new customers, answer product questions and help reduce churn. You will work with the Support Team over chat, email and video calls. As an intern, you will:

1. Escalate urgent technical issues to the product team with full context

2. Write and update help centre articles and short how-to videos using Loom

3. Log bugs and feature requests in Jira with clear steps and screenshots.

4. Join customer review calls as note taker

5. Maintain customer records and call notes in HubSpot

6. Run onboarding calls with new customers and walk them through setup

Skill(s) required: Zendesk, Problem Solving, Ticketing Systems, Effective Communication, MS-Excel, Client Relationship Management (CRM)

Who should apply

1. Have their own laptop and a reliable internet connection, ideally with a UPS backup

2. Available for at least 30 hours a week, work from home

3. Based anywhere in Pakistan

Stipend: PKR 47,000 - PKR 60,000 pcm

Duration: 2 months

Start date: Immediately

Perks: Pre-placement offer (PPO) for strong performers, Job offer on successful completion, Informal dress code, Laptop provided for the internship, Letter of recommendation

Number of openings: 6

About Flores & Sons Plumbing

We do residential electrical service, panel upgrades and remodel wiring in Memphis. Our owner is a master electrician and still pulls permits and runs some calls. Busy season for HVAC is July and January, so expect overtime.

Duration: 2 months. Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Flores & Sons Plumbing.