Account Management Intern

About the internship

The CX Team supports a few hundred business customers. You will handle onboarding calls, help desk tickets and regular check-ins. Your day-to-day work will include:

1. Run onboarding calls with new customers and walk them through setup.

2. Collect NPS and CSAT feedback and summarise themes each month.

3. Join customer review calls as note taker.

4. Write and update help centre articles and short how-to videos using Loom.

5. Escalate urgent technical issues to the product team with full context.

6. Log bugs and feature requests in Jira with clear steps and screenshots.

7. Respond to customer tickets on Freshdesk, Zendesk or Intercom within the agreed response time.

8. Track customer health scores and flag accounts with low usage.

Skill(s) required: Freshdesk, Customer Support, English Proficiency (Written), Ticketing Systems

Who should apply

1. Available for the full internship period, work from home

2. Own laptop and a reliable internet connection

3. Based in Nepal

4. Students or recent graduates of BIT, BCA, BBA, BBS or a related program

Stipend: NPR 11,000-NPR 14,000 pcm

Duration: 3 months

Start date: Immediately

Perks: Internet allowance, Informal dress code, Job offer on successful completion, Laptop provided for the internship

Number of openings: 5

About the company

Hedgerow Technologies builds scheduling and dispatch software for field service companies, from two-truck plumbing outfits to regional HVAC contractors.

Only shortlisted candidates will be contacted.

Duration: 3 months. Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Hedgerow Technologies Pvt. Ltd..