Account Management Intern

Our lending business funds equipment, vehicles and working capital for small and mid-sized companies across India. We process billions of card transactions a year for merchants, banks and software platforms.

The internship:

The Support Team supports a few hundred business customers. You will handle onboarding calls, help desk tickets and regular check-ins. Remote position. Most of the team is in New Delhi, but nobody is required to come in.

Day to day:

• Escalate urgent technical issues to the product team with full context
• Collect NPS and CSAT feedback and summarise themes each month
• Log bugs and feature requests in Jira with clear steps and screenshots
• Write and update help centre articles and short how-to videos using Loom
• Test new features before release and note anything confusing

Requirements:

• Students currently pursuing B.Tech, BE, BCA, MCA, B.Sc or a related degree, or fresh graduates (2026, 2027 or 2028 batch)
• Women starting or restarting their careers are encouraged to apply
• Currently pursuing any bachelor's or master's degree, graduating in 2026, 2027 or 2028
• Excellent written English. Most customer contact happens over chat and email
• Able to follow written processes and response templates

Duration: 3 months

Start date: Immediately

Stipend: ₹14,000 - ₹17,000/month

What we offer:

• 5 days a week
• Certificate
• Flexible work hours
• Internet allowance

Please submit your CV in English.

Duration: 3 months. Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at HL Capital Pvt Ltd.