Account Management Intern

Second-generation ownership: the founder's daughter runs the agency now. We're looking for an Account Management Intern. Learn how SaaS companies keep customers renewing. Most of your day is in Freshdesk, Intercom and Google Sheets. Remote, open to candidates across Sri Lanka.

WHAT YOU WILL DO

• Collect NPS and CSAT feedback and summarise themes each month.
• Escalate urgent technical issues to the product team with full context.
• Respond to customer tickets on Freshdesk, Zendesk or Intercom within the agreed response time.
• Join customer review calls as note taker.
• Follow up with inactive users by email to understand what is blocking them.

YOU SHOULD BE

• Based in Sri Lanka.
• Own laptop and a reliable internet connection.
• Available for a fixed 6 to 8 hour shift, 5 days a week. Some shifts may overlap with US or UK hours.
• Able to follow written processes and response templates.
• Basic Google Sheets or Excel skills.

4 months, starting immediately. Stipend: LKR 26,000 - LKR 28,000 pcm.

Perks: Laptop provided for the internship, Pre-placement offer (PPO) for strong performers, Certificate, Informal dress code, Free access to paid learning courses.

Duration: 4 months. Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Inlethall Insurance Group.