Account Management Intern

About the work from home internship

The Support Team supports a few hundred business customers. You will handle onboarding calls, help desk tickets and regular check-ins. Your day-to-day work will include:

1. Run onboarding calls with new customers and walk them through setup.

2. Create canned responses for common questions.

3. Join customer review calls as note taker

4. Respond to customer tickets on Freshdesk, Zendesk or Intercom within the agreed response time.

5. Log bugs and feature requests in Jira with clear steps and screenshots.

6. Follow up with inactive users by email to understand what is blocking them

7. Track customer health scores and flag accounts with low usage

Skill(s) required: Problem Solving, Freshdesk, Customer Support, Zendesk, Effective Communication, Email Writing

Who should apply

1. Have a working laptop and a stable internet connection

2. Women returning to work after a career break are welcome to apply

Stipend: $250 to $350 per month + performance bonus

Duration: 3 months

Start date: Dec 2026

Perks: Job offer on successful completion, Mentorship from senior team members, Internet allowance, Free access to paid learning courses, Laptop provided for the internship, Informal dress code

Number of openings: 3

About the company

Certifications across the team include OSCP, GPEN and CISSP. SOC analysts work 12-hour shifts on a 2-2-3 rotation.

Duration: 3 months. Start: Dec 2026.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Ironbark Security AB.