Account Management Intern

About the work from home internship

Learn how SaaS companies keep customers renewing. Most of your day is in Freshdesk, Intercom and Google Sheets. Your day-to-day work will include:

1. Respond to customer tickets on Freshdesk, Zendesk or Intercom within the agreed response time.

2. Write and update help centre articles and short how-to videos using Loom

3. Run onboarding calls with new customers and walk them through setup

4. Log bugs and feature requests in Jira with clear steps and screenshots.

5. Track customer health scores and flag accounts with low usage

6. Prepare renewal reminders and account summaries for the account manager.

Skill(s) required: Client Relationship Management (CRM), MS-Excel, Effective Communication, Freshdesk, Problem Solving, English Proficiency (Written), Customer Support

Eligibility

1. Available for at least 30 hours a week, work from home

2. Based anywhere in Pakistan

3. Own a laptop and have stable internet at home, ideally with a UPS backup

4. Final-year students or fresh graduates of BSCS, BSSE, BBA or a related program

Stipend: PKR 28,000-PKR 35,000 a month

Duration: 1 month | Start date: Immediately

Perks: Certificate, Letter of recommendation, Job offer on successful completion, Internet allowance, Flexible work hours, 5 days a week

Number of openings: 4

About Karachi Technologies

Annual releases gave way to two-week sprints years ago, and the platform now handles over 200 million API calls a day.

Duration: 1 month. Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Karachi Technologies (Pvt.) Ltd..