Account Management Intern

Internship details

Learn how SaaS companies keep customers renewing. Most of your day is in Freshdesk, Intercom and Google Sheets. Your day-to-day work will include:

1. Maintain customer records and call notes in HubSpot

2. Follow up with inactive users by email to understand what is blocking them.

3. Prepare renewal reminders and account summaries for the account manager

4. Track customer health scores and flag accounts with low usage.

5. Write and update help centre articles and short how-to videos using Loom.

6. Collect NPS and CSAT feedback and summarise themes each month

7. Test new features before release and note anything confusing

Skill(s) required: Email Writing, Client Relationship Management (CRM), English Proficiency (Written), Effective Communication

Eligibility

1. Women wanting to start or restart their career can also apply

2. Students currently pursuing B.Tech, BE, BCA, MCA, B.Sc or a related degree, or fresh graduates (2028 batch)

Stipend: ₹14,000 - ₹16,000/month + performance bonus

Duration: 6 months | Start date: Jan 2027

Perks: Performance bonus, Pre-placement offer (PPO) for strong performers, Internet allowance

Number of openings: 3

About the company

We process billions of card transactions a year for merchants, banks and software platforms. Regulatory oversight is constant, and the compliance department is one of the largest in the company. Founded in 1967, we now have 830 employees. Most staff have been with the firm for more than eight years.

Duration: 6 months. Start: Jan 2027.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Khan Capital Pvt Ltd.