Account Management Intern

Projects under development total another 8 gigawatts across New York. We're looking for an Account Management Intern. The CX Team supports a few hundred business customers. You will handle onboarding calls, help desk tickets and regular check-ins. Remote position. Most of the team is in New York City, but nobody is required to come in. Standard office hours, Monday to Friday, with flexibility around them.

What you will do

• Prepare renewal reminders and account summaries for the account manager
• Create canned responses for common questions
• Run onboarding calls with new customers and walk them through setup
• Respond to customer tickets on Freshdesk, Zendesk or Intercom within the agreed response time
• Escalate urgent technical issues to the product team with full context

You should be

• Available 40 hours a week for the full internship
• Currently enrolled in a bachelor's or master's program, graduating 2027 or 2028
• Comfortable learning software products quickly
• Patient and calm with frustrated customers
• Able to follow written processes and response templates

10 weeks, starting May 2027. Stipend: $20.50 - $23.50/hr.

Perks: Company laptop, Home office setup stipend, Return offer opportunities, Paid sick time, Paid company holidays.

Duration: 10 weeks. Start: May 2027.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Knollhaven.