Account Management Intern

About the work from home internship

The Client Success supports a few hundred business customers. You will handle onboarding calls, help desk tickets and regular check-ins. As an intern, you will:

1. Test new features before release and note anything confusing

2. Collect NPS and CSAT feedback and summarise themes each month

3. Run onboarding calls with new customers and walk them through setup

4. Create canned responses for common questions

5. Write and update help centre articles and short how-to videos using Loom

6. Respond to customer tickets on Freshdesk, Zendesk or Intercom within the agreed response time.

7. Prepare renewal reminders and account summaries for the account manager

Skill(s) required: Zendesk, Ticketing Systems, Email Writing, Problem Solving

Eligibility

1. Women starting or restarting their careers are encouraged to apply

2. Students currently pursuing B.Tech, BE, BCA, MCA, B.Sc or a related degree, or fresh graduates (2027 batch)

Stipend: ₹14,000-₹16,000/month + incentives

Duration: 6 months | Start date: Immediately

Perks: Laptop provided for the internship, Free access to paid learning courses, 5 days a week, Certificate

Number of openings: 2

About Krishnan & Sons Fabrication

Krishnan & Sons Fabrication is an industrial manufacturer with 440 employees and plants in eight countries. Engineering, supply chain and quality teams support each plant.

Duration: 6 months. Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Krishnan & Sons Fabrication.