Account Management Intern

Supply chain consultants help clients redesign their distribution networks. We're looking for an Account Management Intern. Lakeside Supply Chain is looking for a customer success intern to onboard new customers, answer product questions and help reduce churn. You will work with the Client Success over chat, email and video calls. This role is fully remote within the US.

The work:

• Write and update help center articles and short how-to videos using Loom.
• Collect NPS and CSAT feedback and summarise themes each month.
• Prepare renewal reminders and account summaries for the account manager.
• Test new features before release and note anything confusing.
• Respond to customer tickets on Freshdesk, Zendesk or Intercom within the agreed response time.

Requirements:

• Based in the US for the duration of the internship.
• Authorized to work in the US. CPT and OPT candidates are welcome to apply.
• Able to follow written processes and response templates.
• Typing speed of 35 words per minute or more.
• Excellent written English. Most customer contact happens over chat and email.

12 weeks, starting Spring 2027. Stipend: $18.00-$23.00 an hour.

Perks: Paid company holidays, Company laptop, Intern events and speaker sessions (virtual), Return offer opportunities.

Duration: 12 weeks. Start: Spring 2027.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Lakeside Supply Chain.