Account Management Intern

We employ 1,300 people in operations, engineering, customer service and corporate roles. Call centers in Reno and two other locations handle customer service. Pension plan for most employees.

About the internship:

Lakeside Water is hiring an Account Management Intern for Immediately. Remote internship for students who are patient, clear communicators and like solving problems for people. Remote within the US. The team meets in Reno once a quarter, travel covered. You will need a reliable internet connection and a quiet place to work.

Responsibilities:

• Escalate urgent technical issues to the product team with full context
• Log bugs and feature requests in Jira with clear steps and screenshots
• Prepare renewal reminders and account summaries for the account manager
• Collect NPS and CSAT feedback and summarise themes each month
• Maintain customer records and call notes in HubSpot
• Create canned responses for common questions

What we're looking for:

• Available 40 hours a week for the full internship
• Currently enrolled in a bachelor's or master's program, graduating 2026 or 2027
• Currently pursuing any bachelor's or master's degree, graduating in 2026 or 2027
• Typing speed of 35 words per minute or more
• Able to follow written processes and response templates

Nice to have:

• Some technical comfort, like reading error messages or clearing a browser cache
• Familiarity with any help desk tool

What you'll learn:

• Writing clear support replies and help articles
• Certificate, and a full-time offer for strong performers when roles open
• You will own a small group of accounts by the end of the internship
• How SaaS customer success teams onboard, support and retain customers

Program dates: Immediately, 6 months.

Intern pay: $20.00 - $24.50 per hour

Perks:

• Learning and development stipend
• Paid company holidays
• Mentorship from a dedicated buddy and manager
• Final presentation to leadership
• Company laptop

Duration: 6 months. Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Lakeside Water.