Account Management Intern

We employ 1,300 people in operations, engineering, customer service and corporate roles. Call centers in Reno and two other locations handle customer service. Pension plan for most employees.

About the internship:

Lakeside Water is hiring an Account Management Intern for Jan 2027. The CX Team supports a few hundred business customers. You will handle onboarding calls, help desk tickets and regular check-ins. Remote within the US. The team meets in Reno once a quarter, travel covered. Good written English matters here, since most updates are written.

What you'll do:

• Escalate urgent technical issues to the product team with full context
• Join customer review calls as note taker
• Test new features before release and note anything confusing
• Create canned responses for common questions
• Maintain customer records and call notes in HubSpot
• Log bugs and feature requests in Jira with clear steps and screenshots

Basic qualifications:

• Authorized to work in the US. CPT and OPT candidates are welcome to apply
• Based in the US for the duration of the internship
• Basic Google Sheets or Excel skills
• Currently pursuing any bachelor's or master's degree, graduating in between December 2027 and June 2028
• Comfortable learning software products quickly

Preferred qualifications:

• Some technical comfort, like reading error messages or clearing a browser cache

What you get out of it:

• Writing clear support replies and help articles
• Certificate, and a full-time offer for strong performers when roles open
• Customer feedback analysis that feeds into product decisions
• Using a real help desk, CRM and bug tracker

Program dates: Jan 2027, 12 weeks.

Pay: $20.50 - $21.50/hr

Benefits for interns:

• Home office setup stipend
• Intern events and speaker sessions (virtual)
• Return offer opportunities
• Mentorship from a dedicated buddy and manager
• Flexible hours
• Paid sick time

Start dates are flexible, usually within a few weeks of an offer.

Duration: 12 weeks. Start: Jan 2027.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Lakeside Water.