Account Management Intern

Most new business comes from referrals by existing clients. We have been writing policies for the same farms and small businesses since 2017.

The internship:

Lee Insurance Services is looking for a customer success intern to onboard new customers, answer product questions and help reduce churn. You will work with the Client Success over chat, email and video calls. Fully remote. You can work from anywhere in the US.

What you'll do:

• Prepare renewal reminders and account summaries for the account manager
• Write and update help center articles and short how-to videos using Loom
• Follow up with inactive users by email to understand what is blocking them
• Create canned responses for common questions
• Maintain customer records and call notes in HubSpot
• Run onboarding calls with new customers and walk them through setup
• Escalate urgent technical issues to the product team with full context
• Respond to customer tickets on Freshdesk, Zendesk or Intercom within the agreed response time

What we're looking for:

• Authorized to work in the US. CPT and OPT candidates are welcome to apply
• Currently enrolled in a bachelor's or master's program, graduating 2027 or 2028
• Available 40 hours a week for the full internship
• Basic Google Sheets or Excel skills
• Comfortable learning software products quickly
• Available for a fixed 6 to 8 hour shift, 5 days a week. Some shifts may overlap with US or UK hours

Bonus points:

• Interest in SaaS products

Duration: 10-12 weeks

Start date: June 2027

Stipend: $15.50-$21.00/hr

What we offer:

• Paid company holidays
• Home office setup stipend
• Mentorship from a dedicated buddy and manager
• Paid sick time
• Learning and development stipend
• Company laptop

Applications are reviewed as they come in.

Duration: 10-12 weeks. Start: June 2027.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Lee Insurance Services.