Account Management Intern

About us

Planning is done in RightCapital and portfolios are managed in Orion. Most clients live within an hour's drive and come in for reviews twice a year. Still family owned, 71 years on.

About the role

Learn how SaaS companies keep customers renewing. Most of your day is in Freshdesk, Intercom and Google Sheets. Remote, open to candidates across the US.

What you'll do

Escalate urgent technical issues to the product team with full context. Test new features before release and note anything confusing. Run onboarding calls with new customers and walk them through setup. Log bugs and feature requests in Jira with clear steps and screenshots. Follow up with inactive users by email to understand what is blocking them. Prepare renewal reminders and account summaries for the account manager.

Requirements

Available 40 hours a week for the full internship. Authorized to work in the US. CPT and OPT candidates are welcome to apply. Based in the US for the duration of the internship. Currently enrolled in a bachelor's or master's program, graduating 2027 or 2028. Currently pursuing any bachelor's or master's degree, graduating in 2027 or 2028. Typing speed of 35 words per minute or more. Available for a fixed 6 to 8 hour shift, 5 days a week. Some shifts may overlap with US or UK hours. Patient and calm with frustrated customers. Excellent written English. Most customer contact happens over chat and email.

What you'll learn

How SaaS customer success teams onboard, support and retain customers. Certificate, and a full-time offer for strong performers when roles open. You will own a small group of accounts by the end of the internship.

Duration: 12 weeks

Start date: May 2027

Stipend: $19.00 - $23.00 per hour

What we offer

Flexible hours. Mentorship from a dedicated buddy and manager. Learning and development stipend. Home office setup stipend. Paid company holidays.

Duration: 12 weeks. Start: May 2027.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Lehigh Valley Wealth Management.