Account Management Intern

Who we are

Every return gets a second review before it goes out. Many clients have been coming in since the firm opened in 1985. Founded in 1985, we now have 25 employees.

Overview

LT Accounting is looking for a customer success intern to onboard new customers, answer product questions and help reduce churn. You will work with the CX Team over chat, email and video calls. This role is fully remote within the US. You will write a lot of updates, so clear written English is important.

Responsibilities

• Run onboarding calls with new customers and walk them through setup.
• Join customer review calls as note taker.
• Create canned responses for common questions.
• Collect NPS and CSAT feedback and summarise themes each month.
• Escalate urgent technical issues to the product team with full context.

What we're looking for

• Based in the US for the duration of the internship.
• Currently enrolled in a bachelor's or master's program, graduating 2026 or 2027.
• Authorized to work in the US. CPT and OPT candidates are welcome to apply.
• Excellent written English. Most customer contact happens over chat and email.
• Comfortable learning software products quickly.
• Laptop, headset and stable broadband.
• Able to follow written processes and response templates.
• Typing speed of 35 words per minute or more.
• Patient and calm with frustrated customers.

Duration: 4 months

Start date: Immediately

Stipend: $19.50 to $25.50 per hour

Perks

• Mentorship from a dedicated buddy and manager.
• Paid sick time.
• Paid company holidays.
• Home office setup stipend.
• Return offer opportunities.
• Company laptop.

We are unable to sponsor visas for this position.

Duration: 4 months. Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at LT Accounting.