Account Management Intern

Headquartered in Kansas City since 2002, the company now sells in 40 countries and supports customers in 11 languages. Releases go out Tuesday mornings, never on Fridays.

Overview

Merrimack Digital is looking for a customer success intern to onboard new customers, answer product questions and help reduce churn. You will work with the Customer Success Team over chat, email and video calls. Remote position. Most of the team is in Kansas City, but nobody is required to come in. Normal working hours, Monday to Friday. You will need a reliable internet connection and a quiet place to work.

Responsibilities

Respond to customer tickets on Freshdesk, Zendesk or Intercom within the agreed response time. Create canned responses for common questions. Run onboarding calls with new customers and walk them through setup. Test new features before release and note anything confusing. Maintain customer records and call notes in HubSpot.

Requirements

Based in the US for the duration of the internship. Currently enrolled in a bachelor's or master's program, graduating 2028. Available 40 hours a week for the full internship. Authorized to work in the US. CPT and OPT candidates are welcome to apply. Basic Google Sheets or Excel skills. Patient and calm with frustrated customers. Available for a fixed 6 to 8 hour shift, 5 days a week. Some shifts may overlap with US or UK hours. Comfortable learning software products quickly. Able to follow written processes and response templates.

Preferred

Familiarity with any help desk tool. Some technical comfort, like reading error messages or clearing a browser cache. Interest in SaaS products.

What you'll learn

Customer feedback analysis that feeds into product decisions. Certificate, and a full-time offer for strong performers when roles open.

Duration: 5 months

Start date: Mar 2027

Stipend: $23.00 - $25.00 per hour

Perks

Home office setup stipend. Company laptop. Learning and development stipend. Mentorship from a dedicated buddy and manager. Final presentation to leadership.

Duration: 5 months. Start: Mar 2027.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Merrimack Digital.