Account Management Intern

Our estate planning practice drafts wills, trusts and powers of attorney, and handles probate. Family law is the core of the practice: divorce, custody, support and adoption. We started in 1991 and have grown to about 130 people.

The internship:

Moore Attorneys at Law is looking for a customer success intern to onboard new customers, answer product questions and help reduce churn. You will work with the Support Team over chat, email and video calls. This role is fully remote within the US. We use Slack, Notion and Google Meet. Cameras on for team calls.

Responsibilities:

• Collect NPS and CSAT feedback and summarise themes each month
• Run onboarding calls with new customers and walk them through setup
• Maintain customer records and call notes in HubSpot
• Join customer review calls as note taker
• Create canned responses for common questions
• Test new features before release and note anything confusing
• Follow up with inactive users by email to understand what is blocking them
• Track customer health scores and flag accounts with low usage

What we're looking for:

• Authorized to work in the US. CPT and OPT candidates are welcome to apply
• Available 40 hours a week for the full internship
• Based in the US for the duration of the internship
• Currently enrolled in a bachelor's or master's program, graduating between December 2027 and June 2028
• Laptop, headset and stable broadband
• Able to follow written processes and response templates
• Excellent written English. Most customer contact happens over chat and email
• Available for a fixed 6 to 8 hour shift, 5 days a week. Some shifts may overlap with US or UK hours

Nice to have:

• Interest in SaaS products
• Some technical comfort, like reading error messages or clearing a browser cache
• Knowledge of a second language for international customers

What you get out of it:

• Using a real help desk, CRM and bug tracker
• Customer feedback analysis that feeds into product decisions
• How SaaS customer success teams onboard, support and retain customers

Duration: 10-12 weeks

Start date: Summer 2027

Stipend: $19.00 - $21.50 per hour

Perks:

• Final presentation to leadership
• Home office setup stipend
• Flexible hours
• Paid company holidays
• Learning and development stipend
• Paid sick time

Agencies: please do not contact us about this role.

Duration: 10-12 weeks. Start: Summer 2027.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Moore Attorneys at Law.