Account Management Intern

Everyone has access to the analytics dashboard, and weekly numbers are posted in Slack. Support shifts are shared, so engineers spend a few hours a quarter answering customer tickets.

OVERVIEW:

Remote internship for students who are patient, clear communicators and like solving problems for people. Remote within the US. The team meets in Dallas once a quarter, travel covered. Day-to-day communication is in Slack and Google Meet.

WHAT YOU'LL DO:

• Join customer review calls as note taker
• Track customer health scores and flag accounts with low usage
• Maintain customer records and call notes in HubSpot
• Respond to customer tickets on Freshdesk, Zendesk or Intercom within the agreed response time
• Write and update help center articles and short how-to videos using Loom
• Run onboarding calls with new customers and walk them through setup

REQUIREMENTS:

• Currently enrolled in a bachelor's or master's program, graduating 2028
• Authorized to work in the US. CPT and OPT candidates are welcome to apply
• Confident speaking on video calls with business users
• Currently pursuing any bachelor's or master's degree, graduating in 2028
• Comfortable learning software products quickly
• Available for a fixed 6 to 8 hour shift, 5 days a week. Some shifts may overlap with US or UK hours
• Excellent written English. Most customer contact happens over chat and email

Duration: 10-12 weeks

Start date: Summer 2027

Stipend: $19.00 - $24.50/hr

WHAT WE OFFER:

• Home office setup stipend
• Mentorship from a dedicated buddy and manager
• Paid company holidays
• Flexible hours
• Company laptop
• Paid sick time

Duration: 10-12 weeks. Start: Summer 2027.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Mortise Inc..