Account Management Intern

Internship details

The Customer Success Team supports a few hundred business customers. You will handle onboarding calls, help desk tickets and regular check-ins. Your day-to-day work will include:

1. Maintain customer records and call notes in HubSpot

2. Join customer review calls as note taker.

3. Respond to customer tickets on Freshdesk, Zendesk or Intercom within the agreed response time.

4. Prepare renewal reminders and account summaries for the account manager.

5. Collect NPS and CSAT feedback and summarise themes each month.

6. Create canned responses for common questions.

Skill(s) required: Problem Solving, Email Writing, Client Relationship Management (CRM), English Proficiency (Written)

Eligibility

1. Have a working laptop and a stable internet connection

2. Can start right away or within the next two weeks

Stipend: ₹13,000-₹18,000 monthly

Duration: 6 months

Start date: Jan 2027

Perks: 5 days a week, Certificate, Free access to paid learning courses, Informal dress code, Pre-placement offer (PPO) for strong performers

Number of openings: 8

About the company

The product is a mobile app plus a React web dashboard, with a Python and PostgreSQL backend on AWS. On-call rotates weekly and pays a flat stipend whether or not the pager goes off.

Duration: 6 months. Start: Jan 2027.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Mosshook Pvt Ltd.