Account Management Intern

Clients use our authoring tool to build SCORM courses without writing code. We run a learning management system that corporate training teams use to assign, track and report on courses. Founded in 2018, we now have 130 employees.

About the role:

Northwest Knowledge is looking for a customer success intern to onboard new customers, answer product questions and help reduce churn. You will work with the Support Team over chat, email and video calls. This role is fully remote within the US. We do not have many meetings. Most updates happen in writing.

What you'll do:

• Escalate urgent technical issues to the product team with full context
• Create canned responses for common questions
• Write and update help center articles and short how-to videos using Loom
• Follow up with inactive users by email to understand what is blocking them
• Test new features before release and note anything confusing
• Join customer review calls as note taker
• Collect NPS and CSAT feedback and summarise themes each month

What we're looking for:

• Currently enrolled in a bachelor's or master's program, graduating 2028
• Available 40 hours a week for the full internship
• Available for a fixed 6 to 8 hour shift, 5 days a week. Some shifts may overlap with US or UK hours
• Laptop, headset and stable broadband
• Typing speed of 35 words per minute or more
• Comfortable learning software products quickly
• Basic Google Sheets or Excel skills
• Excellent written English. Most customer contact happens over chat and email

What you'll learn:

• Certificate, and a full-time offer for strong performers when roles open
• How SaaS customer success teams onboard, support and retain customers

Duration: 5 months

Start date: Jan 2027

Stipend: $20.00 - $21.00 per hour

What we offer:

• Final presentation to leadership
• Company laptop
• Learning and development stipend
• Paid sick time
• Flexible hours
• Return offer opportunities

We are unable to sponsor visas for this position.

Duration: 5 months. Start: Jan 2027.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Northwest Knowledge.