Account Management Intern

Who we are

We carry more than 100,000 products from thousands of suppliers.

The internship

Ormond Supply Co. is looking for a customer success intern to onboard new customers, answer product questions and help reduce churn. You will work with the CX Team over chat, email and video calls. Our headquarters is in Newcastle upon Tyne, and about a third of the team works remotely from other countries. The internship is fully remote. Interns join our Newcastle upon Tyne team on daily calls and get a named mentor. You will need to be available during UK office hours, at least until 3:00 PM GMT. We talk mostly in Slack and hop on quick calls when something needs discussing.

What you'll do

• Prepare renewal reminders and account summaries for the account manager.
• Create canned responses for common questions.
• Track customer health scores and flag accounts with low usage.
• Maintain customer records and call notes in HubSpot.
• Run onboarding calls with new customers and walk them through setup.
• Respond to customer tickets on Freshdesk, Zendesk or Intercom within the agreed response time.

Who can apply

• Currently enrolled in a bachelor's or master's program, graduating between December 2027 and June 2028.
• Based in the US for the duration of the internship.
• Available 40 hours a week for the full internship.
• Authorized to work in the US. CPT and OPT candidates are welcome to apply.
• Excellent written English. Most customer contact happens over chat and email.
• Available for a fixed 6 to 8 hour shift, 5 days a week. Some shifts may overlap with US or UK hours.
• Comfortable learning software products quickly.
• Currently pursuing any bachelor's or master's degree, graduating in between December 2027 and June 2028.
• Laptop, headset and stable broadband.

What you'll learn

• Using a real help desk, CRM and bug tracker.
• Customer feedback analysis that feeds into product decisions.
• How SaaS customer success teams onboard, support and retain customers.
• You will own a small group of accounts by the end of the internship.

Duration: 10-12 weeks

Start date: Summer 2027

Stipend: $20.50 - $24.00/hr

Perks

• Paid company holidays.
• Home office setup stipend.
• Company laptop.

Duration: 10-12 weeks. Start: Summer 2027.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Ormond Supply Co..