Account Management Intern

About the internship

Pak Urgent Care is looking for a customer success intern to onboard new customers, answer product questions and help reduce churn. You will work with the Customer Success Team over chat, email and video calls. Selected intern's day-to-day responsibilities include:

1. Run onboarding calls with new customers and walk them through setup

2. Collect NPS and CSAT feedback and summarise themes each month.

3. Log bugs and feature requests in Jira with clear steps and screenshots.

4. Follow up with inactive users by email to understand what is blocking them.

5. Create canned responses for common questions

6. Escalate urgent technical issues to the product team with full context

7. Track customer health scores and flag accounts with low usage.

8. Maintain customer records and call notes in HubSpot.

Skill(s) required: MS-Excel, Problem Solving, English Proficiency (Written), Customer Support, Zendesk, Client Relationship Management (CRM)

Who should apply

1. Have their own laptop and a reliable internet connection, ideally with a UPS backup

2. Final-year students or fresh graduates of BSCS, BSSE, BBA or a related program

Stipend: PKR 26,000-PKR 28,000 pcm

Duration: 6 months | Start date: Immediately

Perks: Pre-placement offer (PPO) for strong performers, Mentorship from senior team members, Laptop provided for the internship, Certificate

Number of openings: 5

About Pak Urgent Care

Everyone helps with sterilization and room turnover between patients. Hours are Monday through Thursday, and the office is closed Fridays.

The posting will close once we have a strong shortlist.

Duration: 6 months. Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Pak Urgent Care.