Account Management Intern

Who we are

Locally owned since 1989, the bank has never been sold or merged. Agricultural loans are a big part of the book, and our lenders visit farms in person. We started in 1989 and have grown to about 11 people.

The internship

Remote internship for students who are patient, clear communicators and like solving problems for people. This role is fully remote within India. We send you a laptop and the accessories you need on day one.

Day to day

• Track customer health scores and flag accounts with low usage
• Escalate urgent technical issues to the product team with full context
• Run onboarding calls with new customers and walk them through setup
• Collect NPS and CSAT feedback and summarise themes each month
• Follow up with inactive users by email to understand what is blocking them

What we're looking for

• Women starting or restarting their careers are encouraged to apply
• Can commit full time, from home, for the whole internship
• Available for a fixed 6 to 8 hour shift, 5 days a week. Some shifts may overlap with US or UK hours
• Able to follow written processes and response templates
• Laptop, headset and stable broadband
• Typing speed of 35 words per minute or more
• Excellent written English. Most customer contact happens over chat and email

Duration: 3 months

Start date: Immediately

Stipend: ₹13,000 - ₹14,000 monthly

What we offer

• Laptop provided for the internship
• Letter of recommendation
• Job offer on successful completion
• Mentorship from senior team members
• Performance bonus
• Certificate

Duration: 3 months. Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Pereira Savings Bank.