Account Management Intern

Telehealth reaches clients in rural areas where there are few local providers. PP Family Services operates behavioral health clinics, residential programs and inpatient units across Florida. We meet as a team every Tuesday morning for case review.

The internship:

Learn how SaaS companies keep customers renewing. Most of your day is in Freshdesk, Intercom and Google Sheets. We are headquartered in Orlando and have been hiring remotely since 2020. You will intern remotely with our team in Orlando. We have hosted remote interns from several countries before. Core hours are 9:00 AM to 1:00 PM US Eastern. We use Slack, Notion and Google Meet. Cameras on for team calls.

What you'll do:

• Maintain customer records and call notes in HubSpot.
• Escalate urgent technical issues to the product team with full context.
• Test new features before release and note anything confusing.
• Prepare renewal reminders and account summaries for the account manager.
• Follow up with inactive users by email to understand what is blocking them.
• Run onboarding calls with new customers and walk them through setup.

Requirements:

• Available for a full-time (work from home) internship for the full duration.
• Own a laptop and have stable internet at home.
• Able to follow written processes and response templates.
• Confident speaking on video calls with business users.
• Basic Google Sheets or Excel skills.

What you'll learn:

• You will own a small group of accounts by the end of the internship.
• Using a real help desk, CRM and bug tracker.

Duration: 4 months

Start date: Immediately

Stipend: $250 to $260 per month

What we offer:

• Internet allowance.
• Job offer on successful completion.
• Pre-placement offer (PPO) for strong performers.
• Mentorship from senior team members.

Please submit your CV in English.

Duration: 4 months. Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at PP Family Services.