Account Management Intern

Customers use our TMS for quoting, tracking and invoicing. Expedited and white-glove shipments are handled by a dedicated desk. Brokers start at 7 a.m., and the desk stays covered until 6.

The internship

Remote internship for students who are patient, clear communicators and like solving problems for people. Our headquarters is in Oakland, and about a third of the team works remotely from other countries. The internship is fully remote. Interns join our Oakland team on daily calls and get a named mentor. Our standups are at 9:00 AM Pacific. A stable internet connection and a backup power option are required.

What you'll do

• Test new features before release and note anything confusing.
• Write and update help centre articles and short how-to videos using Loom.
• Respond to customer tickets on Freshdesk, Zendesk or Intercom within the agreed response time.
• Collect NPS and CSAT feedback and summarise themes each month.
• Create canned responses for common questions.
• Escalate urgent technical issues to the product team with full context.
• Maintain customer records and call notes in HubSpot.
• Track customer health scores and flag accounts with low usage.

What we're looking for

• Students currently pursuing B.Tech, BE, BCA, MCA, B.Sc or a related degree, or fresh graduates (2028 batch)
• Can start immediately or within two weeks.
• Patient and calm with frustrated customers.
• Comfortable learning software products quickly.
• Typing speed of 35 words per minute or more.
• Currently pursuing any bachelor's or master's degree, graduating in 2028.
• Excellent written English. Most customer contact happens over chat and email.
• Confident speaking on video calls with business users.

Preferred

• Previous customer service, chat support or tutoring experience.
• Some technical comfort, like reading error messages or clearing a browser cache.

What you'll learn

• How SaaS customer success teams onboard, support and retain customers.
• Customer feedback analysis that feeds into product decisions.
• You will own a small group of accounts by the end of the internship.
• Using a real help desk, CRM and bug tracker.

Duration: 4 months

Start date: Jan 2027

Stipend: ₹19,000 - ₹21,000/month

What we offer

• Certificate.
• Informal dress code.
• Internet allowance.
• Mentorship from senior team members.

Duration: 4 months. Start: Jan 2027.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at PW Freight LLC.