Account Management Intern

About the work from home internship

Remote internship for students who are patient, clear communicators and like solving problems for people. Selected intern's day-to-day responsibilities include:

1. Log bugs and feature requests in Jira with clear steps and screenshots

2. Create canned responses for common questions.

3. Join customer review calls as note taker.

4. Follow up with inactive users by email to understand what is blocking them.

5. Run onboarding calls with new customers and walk them through setup

Skill(s) required: Ticketing Systems, Client Relationship Management (CRM), MS-Excel, Problem Solving

Who should apply

1. Undergraduates or recent graduates in IT, computer science, management or a related field

2. Based in Sri Lanka

3. Own laptop and a reliable internet connection

Stipend: LKR 43,000-LKR 46,000 pcm

Duration: 3 months | Start date: Jan 2027

Perks: Mentorship from senior team members, Job offer on successful completion, 5 days a week, Informal dress code

Number of openings: 8

About the company

Agents, brokers and direct customers all buy through our platforms, with policy administration on Guidewire.

Tell us your notice period and what salary you are looking for.

Duration: 3 months. Start: Jan 2027.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Quayside Insurance Agency.