Account Management Intern

Our pipeline includes more than 30 programs in oncology, immunology and neuroscience. We employ 2,700 people across research, clinical development, manufacturing and commercial teams.

The program:

Ravenbound is hiring an Account Management Intern for June 2027. Learn how SaaS companies keep customers renewing. Most of your day is in Freshdesk, Intercom and Google Sheets. You will intern remotely with our team in Rotterdam. We have hosted remote interns from several countries before. Core hours are 10:00 to 15:00 CET.

Your projects:

• Test new features before release and note anything confusing
• Log bugs and feature requests in Jira with clear steps and screenshots
• Follow up with inactive users by email to understand what is blocking them
• Prepare renewal reminders and account summaries for the account manager
• Join customer review calls as note taker
• Write and update help center articles and short how-to videos using Loom

Who you are:

• Based in the US for the duration of the internship
• Currently enrolled in a bachelor's or master's program, graduating 2028
• Laptop, headset and stable broadband
• Currently pursuing any bachelor's or master's degree, graduating in 2028
• Excellent written English. Most customer contact happens over chat and email
• Comfortable learning software products quickly
• Confident speaking on video calls with business users

Nice to have:

• Knowledge of a second language for international customers

What you'll learn:

• Using a real help desk, CRM and bug tracker
• Writing clear support replies and help articles
• You will own a small group of accounts by the end of the internship
• Customer feedback analysis that feeds into product decisions

Program dates: June 2027, 12 weeks.

Compensation: $20.00 - $22.50 per hour

What we offer:

• Final presentation to leadership
• Return offer opportunities
• Intern events and speaker sessions (virtual)
• Company laptop

Duration: 12 weeks. Start: June 2027.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Ravenbound B.V..