Account Management Intern

Internship details

RE Insurance Services is looking for a customer success intern to onboard new customers, answer product questions and help reduce churn. You will work with the Client Success over chat, email and video calls. Your day-to-day work will include:

1. Maintain customer records and call notes in HubSpot

2. Test new features before release and note anything confusing

3. Join customer review calls as note taker.

4. Run onboarding calls with new customers and walk them through setup.

5. Follow up with inactive users by email to understand what is blocking them.

6. Respond to customer tickets on Freshdesk, Zendesk or Intercom within the agreed response time.

Skill(s) required: Zendesk, English Proficiency (Written), Ticketing Systems, Customer Support

Who can apply

1. Can start immediately or within two weeks

2. Women starting or restarting their careers are encouraged to apply

3. Have their own laptop and a reliable internet connection

Stipend: ₹15,000 to ₹16,000/month + incentives

Duration: 6 months

Start date: Immediately

Perks: Laptop provided for the internship, Flexible work hours, 5 days a week, Job offer on successful completion, Informal dress code, Performance bonus

Number of openings: 3

About RE Insurance Services

Agents, brokers and direct customers all buy through our platforms, with policy administration on Guidewire. Commercial lines, personal lines and specialty programs are run as separate business units. We started in 1982 and have grown to about 630 people.

Duration: 6 months. Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at RE Insurance Services Pvt Ltd.