Account Management Intern

Since 2013, the firm has grown through acquisitions of independent advisory practices. We're looking for an Account Management Intern. Redfern Payments is looking for a customer success intern to onboard new customers, answer product questions and help reduce churn. You will work with the CX Team over chat, email and video calls. Remote within the US. The team meets in Austin once a quarter, travel covered.

You'll help with:

• Test new features before release and note anything confusing
• Join customer review calls as note taker
• Maintain customer records and call notes in HubSpot
• Create canned responses for common questions
• Run onboarding calls with new customers and walk them through setup

Requirements:

• Authorized to work in the US. CPT and OPT candidates are welcome to apply
• Currently enrolled in a bachelor's or master's program, graduating 2027
• Excellent written English. Most customer contact happens over chat and email
• Basic Google Sheets or Excel skills
• Typing speed of 35 words per minute or more

6 months, starting immediately. Stipend: $21.50 to $23.50 per hour.

Perks: Company laptop, Learning and development stipend, Flexible hours, Final presentation to leadership, Mentorship from a dedicated buddy and manager, Paid company holidays.

Duration: 6 months. Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Redfern Payments.