Account Management Intern (Remote)

About Grand Prairie Memorial Hospital

Epic connects every hospital and clinic, so records follow patients across the system. More than two million patient visits a year happen across our hospitals, urgent cares and clinics.

About the role

Remote internship for students who are patient, clear communicators and like solving problems for people. Remote within the US. The team meets in Grand Prairie once a quarter, travel covered.

Responsibilities

• Create canned responses for common questions.
• Follow up with inactive users by email to understand what is blocking them.
• Write and update help center articles and short how-to videos using Loom.
• Collect NPS and CSAT feedback and summarise themes each month.
• Respond to customer tickets on Freshdesk, Zendesk or Intercom within the agreed response time.

Who can apply

• Authorized to work in the US. CPT and OPT candidates are welcome to apply.
• Currently enrolled in a bachelor's or master's program, graduating between December 2027 and June 2028.
• Currently pursuing any bachelor's or master's degree, graduating in between December 2027 and June 2028.
• Basic Google Sheets or Excel skills.
• Patient and calm with frustrated customers.

Duration: 4 months

Start date: Feb 2027

Stipend: $20.00 - $23.50/hr

Perks

• Learning and development stipend.
• Mentorship from a dedicated buddy and manager.
• Company laptop.

Interview process: a phone call, a meeting with the hiring manager, and a final conversation with the team.

Duration: 4 months. Start: Feb 2027.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Grand Prairie Memorial Hospital, Inc..