Account Management Intern (Remote)

About Mulberrybridge IT:

From the San Jose office, we cover clients within about a two-hour drive and support remote sites through RMM tools. Mulberrybridge IT provides managed IT for offices of 10 to 200 users: help desk, patching, backups, Microsoft 365 and firewall management. Founded in 2003, we now have 160 employees.

The internship:

Learn how SaaS companies keep customers renewing. Most of your day is in Freshdesk, Intercom and Google Sheets. Remote, open to candidates across the US.

Responsibilities:

• Run onboarding calls with new customers and walk them through setup.
• Collect NPS and CSAT feedback and summarise themes each month.
• Follow up with inactive users by email to understand what is blocking them.
• Test new features before release and note anything confusing.
• Maintain customer records and call notes in HubSpot.
• Prepare renewal reminders and account summaries for the account manager.

Who can apply:

• Available 40 hours a week for the full internship.
• Based in the US for the duration of the internship.
• Excellent written English. Most customer contact happens over chat and email.
• Laptop, headset and stable broadband.
• Comfortable learning software products quickly.
• Available for a fixed 6 to 8 hour shift, 5 days a week. Some shifts may overlap with US or UK hours.
• Typing speed of 35 words per minute or more.
• Patient and calm with frustrated customers.

What you'll learn:

• How SaaS customer success teams onboard, support and retain customers.
• Using a real help desk, CRM and bug tracker.
• Certificate, and a full-time offer for strong performers when roles open.

Duration: 10-12 weeks

Start date: Summer 2027

Stipend: $22.50 - $25.50 per hour

Perks:

• Final presentation to leadership.
• Intern events and speaker sessions (virtual)
• Company laptop.

Most hires start within two to three weeks of an offer.

Duration: 10-12 weeks. Start: Summer 2027.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Mulberrybridge IT.