Account Management Intern (Remote)

Who we are:

Headquartered in Rome, the company runs operations centers in Lazio and two other locations. Rome Advisors manages assets for more than 200,000 clients through 120 offices. Dress is business casual, and suits come out for client meetings.

Overview:

Learn how SaaS companies keep customers renewing. Most of your day is in Freshdesk, Intercom and Google Sheets. We are headquartered in Rome and have been hiring remotely since 2020. You will intern remotely with our team in Rome. We have hosted remote interns from several countries before. Working hours overlap with Central European Time. We send you a laptop and the accessories you need on day one.

What you'll do:

Log bugs and feature requests in Jira with clear steps and screenshots. Respond to customer tickets on Freshdesk, Zendesk or Intercom within the agreed response time. Collect NPS and CSAT feedback and summarise themes each month. Track customer health scores and flag accounts with low usage. Follow up with inactive users by email to understand what is blocking them. Run onboarding calls with new customers and walk them through setup. Create canned responses for common questions. Escalate urgent technical issues to the product team with full context.

Requirements:

Available 40 hours a week for the full internship. Based in the US for the duration of the internship. Currently enrolled in a bachelor's or master's program, graduating 2027 or 2028. Authorized to work in the US. CPT and OPT candidates are welcome to apply. Laptop, headset and stable broadband. Available for a fixed 6 to 8 hour shift, 5 days a week. Some shifts may overlap with US or UK hours. Confident speaking on video calls with business users. Currently pursuing any bachelor's or master's degree, graduating in 2027 or 2028.

Duration: 12 weeks

Start date: Summer 2027

Stipend: $23.00 - $25.50 per hour

What we offer:

Home office setup stipend. Mentorship from a dedicated buddy and manager. Paid sick time. Company laptop.

Duration: 12 weeks. Start: Summer 2027.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Rome Advisors S.p.A..