Account Management Intern (Remote)

Internship details

Udugama Systems is looking for a customer success intern to onboard new customers, answer product questions and help reduce churn. You will work with the Client Success over chat, email and video calls. Selected intern's day-to-day responsibilities include:

1. Test new features before release and note anything confusing

2. Join customer review calls as note taker

3. Maintain customer records and call notes in HubSpot

4. Prepare renewal reminders and account summaries for the account manager.

5. Follow up with inactive users by email to understand what is blocking them

6. Respond to customer tickets on Freshdesk, Zendesk or Intercom within the agreed response time.

7. Log bugs and feature requests in Jira with clear steps and screenshots

8. Track customer health scores and flag accounts with low usage.

Skill(s) required: Zendesk, Client Relationship Management (CRM), Freshdesk, Customer Support, MS-Excel

Eligibility

1. Undergraduates or recent graduates in IT, computer science, management or a related field

2. Available for the full internship period

3. Based in Sri Lanka

Stipend: LKR 28,000 to LKR 34,000 pcm + performance bonus

Duration: 4 months

Start date: Immediately

Perks: Letter of recommendation, Internet allowance, Pre-placement offer (PPO) for strong performers, Mentorship from senior team members, Informal dress code

Number of openings: 4

About Udugama Systems

Udugama Systems builds scheduling and dispatch software for field service companies, from two-truck plumbing outfits to regional HVAC contractors. Since 2016, the company has sold practice management software to dental and veterinary clinics in Sri Lanka.

Please submit your CV in English.

Duration: 4 months. Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Udugama Systems.