Account Management Intern

About the work from home internship

Learn how SaaS companies keep customers renewing. Most of your day is in Freshdesk, Intercom and Google Sheets. Your day-to-day work will include:

1. Follow up with inactive users by email to understand what is blocking them

2. Test new features before release and note anything confusing

3. Prepare renewal reminders and account summaries for the account manager

4. Log bugs and feature requests in Jira with clear steps and screenshots

5. Collect NPS and CSAT feedback and summarise themes each month

6. Join customer review calls as note taker

Skill(s) required: Email Writing, Zendesk, Problem Solving

Eligibility

1. Based anywhere in Pakistan

2. Have their own laptop and a reliable internet connection, ideally with a UPS backup

3. Available for at least 30 hours a week, work from home

Stipend: PKR 25,000 - PKR 34,000 a month

Duration: 3 months

Start date: Immediately

Perks: Certificate, Pre-placement offer (PPO) for strong performers, 5 days a week

Number of openings: 10

About the company

We advise public companies, private equity funds and lenders on M&A, finance and securities work. RF LLP has 430 lawyers and staff in offices across Pakistan and abroad. Business attire in court, business casual in the office.

Duration: 3 months. Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at RF LLP.