Account Management Intern

Small enough that you will talk to clients directly in your first week. Since 2016, growth has come by referral, mostly from auditors and insurance brokers. Nobody gets in trouble for clicking a test phish. You report it and move on.

About the role:

Remote internship for students who are patient, clear communicators and like solving problems for people. Fully remote. You can work from anywhere in India.

Day to day:

• Run onboarding calls with new customers and walk them through setup
• Follow up with inactive users by email to understand what is blocking them
• Collect NPS and CSAT feedback and summarise themes each month
• Create canned responses for common questions
• Escalate urgent technical issues to the product team with full context
• Log bugs and feature requests in Jira with clear steps and screenshots

What we're looking for:

• Are available for a full-time work from home internship for the entire duration
• Students currently pursuing B.Tech, BE, BCA, MCA, B.Sc or a related degree, or fresh graduates (2027 batch)
• Are able to join within 15 days
• Basic Google Sheets or Excel skills
• Currently pursuing any bachelor's or master's degree, graduating in 2027
• Typing speed of 35 words per minute or more
• Patient and calm with frustrated customers

Nice to have:

• Familiarity with any help desk tool
• Interest in SaaS products

What you get out of it:

• Customer feedback analysis that feeds into product decisions
• You will own a small group of accounts by the end of the internship
• Using a real help desk, CRM and bug tracker
• Certificate, and a full-time offer for strong performers when roles open

Duration: 2 months

Start date: Immediately

Stipend: ₹12,000 to ₹15,000/month

Perks:

• Internet allowance
• Informal dress code
• Letter of recommendation

Duration: 2 months. Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Russetbrook Security.