Account Management Intern

Advertising, subscriptions and transaction fees each bring in a significant share of revenue. Ryeside HQ operates consumer websites and apps used by tens of millions of people each month. Support shifts are shared, so engineers spend a few hours a quarter answering customer tickets.

About the internship

Ryeside HQ is hiring an Account Management Intern for May 2027. Ryeside HQ is looking for a customer success intern to onboard new customers, answer product questions and help reduce churn. You will work with the CX Team over chat, email and video calls. The company is based in Cologne, Germany. We are a distributed team spread across a few time zones. You will intern remotely with our team in Cologne. We have hosted remote interns from several countries before. Core hours are 10:00 to 15:00 CET. Good written English matters here, since most updates are written.

Your projects

• Log bugs and feature requests in Jira with clear steps and screenshots
• Join customer review calls as note taker
• Prepare renewal reminders and account summaries for the account manager
• Respond to customer tickets on Freshdesk, Zendesk or Intercom within the agreed response time
• Run onboarding calls with new customers and walk them through setup
• Follow up with inactive users by email to understand what is blocking them
• Escalate urgent technical issues to the product team with full context

Basic qualifications

• Currently enrolled in a bachelor's or master's program, graduating 2028
• Authorized to work in the US. CPT and OPT candidates are welcome to apply
• Basic Google Sheets or Excel skills
• Typing speed of 35 words per minute or more
• Available for a fixed 6 to 8 hour shift, 5 days a week. Some shifts may overlap with US or UK hours
• Currently pursuing any bachelor's or master's degree, graduating in 2028

Preferred qualifications

• Previous customer service, chat support or tutoring experience
• Knowledge of a second language for international customers

What you'll learn

• Writing clear support replies and help articles
• You will own a small group of accounts by the end of the internship
• Certificate, and a full-time offer for strong performers when roles open

Program dates: May 2027, 12 weeks.

Compensation: $25.00 to $28.50 per hour

Perks

• Learning and development stipend
• Company laptop
• Paid sick time

Ryeside HQ is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Duration: 12 weeks. Start: May 2027.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Ryeside HQ.