Account Management Intern

Who we are:

Our engineering group is split into roughly 60 product teams, each owning its services end to end, with on-call shared across time zones. More than 9,000 organisations use our HR and payroll suite, from regional hospitals to school districts.

About the role:

Remote internship for students who are patient, clear communicators and like solving problems for people. Fully remote. You can work from anywhere in India. A quiet workspace and good internet are required.

What you'll do:

Test new features before release and note anything confusing. Track customer health scores and flag accounts with low usage. Maintain customer records and call notes in HubSpot. Collect NPS and CSAT feedback and summarise themes each month. Follow up with inactive users by email to understand what is blocking them. Prepare renewal reminders and account summaries for the account manager.

Who can apply:

Have their own laptop and a reliable internet connection. Students currently pursuing B.Tech, BE, BCA, MCA, B.Sc or a related degree, or fresh graduates (2027 batch). Basic Google Sheets or Excel skills. Comfortable learning software products quickly. Patient and calm with frustrated customers.

Nice to have:

Familiarity with any help desk tool. Knowledge of a second language for international customers. Previous customer service, chat support or tutoring experience.

Duration: 6 months

Start date: Immediately

Stipend: ₹14,000-₹16,000 per month

What we offer:

Mentorship from senior team members. Letter of recommendation. 5 days a week. Internet allowance.

The posting will close once we have a strong shortlist.

Duration: 6 months. Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Sandhu Cloud Pvt Ltd.