Account Management Intern

Internship details

The Client Success supports a few hundred business customers. You will handle onboarding calls, help desk tickets and regular check-ins. Your day-to-day work will include:

1. Test new features before release and note anything confusing

2. Maintain customer records and call notes in HubSpot

3. Join customer review calls as note taker.

4. Collect NPS and CSAT feedback and summarise themes each month.

5. Prepare renewal reminders and account summaries for the account manager.

6. Follow up with inactive users by email to understand what is blocking them.

7. Log bugs and feature requests in Jira with clear steps and screenshots.

8. Create canned responses for common questions.

Skill(s) required: Problem Solving, English Proficiency (Written), Zendesk, Effective Communication, MS-Excel, Freshdesk, Customer Support

Who should apply

1. Final-year students or fresh graduates of BSCS, BSSE, BBA or a related program

2. Based anywhere in Pakistan

3. Have a working laptop and a stable internet connection, ideally with a UPS backup

4. Available for at least 30 hours a week, work from home

Stipend: PKR 30,000 - PKR 32,000 pcm

Duration: 4 months

Start date: Immediately

Perks: Free access to paid learning courses, Pre-placement offer (PPO) for strong performers, Mentorship from senior team members

Number of openings: 6

About the company

New business pitches happen several times a month. We manage several hundred million in annual media spend for national brands. We started in 1974 and have grown to about 220 people.

Candidates must be eligible to work in.

Duration: 4 months. Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Sandhu Design Co..