Account Management Intern

Internship details

Remote internship for students who are patient, clear communicators and like solving problems for people. Your day-to-day work will include:

1. Respond to customer tickets on Freshdesk, Zendesk or Intercom within the agreed response time.

2. Write and update help centre articles and short how-to videos using Loom

3. Follow up with inactive users by email to understand what is blocking them.

4. Escalate urgent technical issues to the product team with full context.

5. Collect NPS and CSAT feedback and summarise themes each month

6. Log bugs and feature requests in Jira with clear steps and screenshots.

7. Create canned responses for common questions

Skill(s) required: MS-Excel, English Proficiency (Written), Customer Support, Zendesk, Effective Communication

Who can apply

1. Students currently pursuing B.Tech, BE, BCA, MCA, B.Sc or a related degree, or fresh graduates (2026 or 2027 batch)

2. Women returning to work after a career break are welcome to apply

3. Available for a full-time (work from home) internship for the full duration

4. Are able to join within 15 days

Stipend: $250-$260/month

Duration: 3 months

Start date: Immediately

Perks: Internet allowance, Pre-placement offer (PPO) for strong performers, Laptop provided for the internship, 5 days a week

Number of openings: 1

About Shannon Cyber

The product is a vulnerability management platform that scans networks and ranks fixes by real-world risk. Background checks are required, and some client work requires a government clearance.

Duration: 3 months. Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Shannon Cyber Ltd.