Account Management Intern

We arrange truckload, LTL and intermodal shipments for manufacturers and retailers. We're looking for an Account Management Intern. The CX Team supports a few hundred business customers. You will handle onboarding calls, help desk tickets and regular check-ins. You can work from home anywhere in the US. We have no office requirement. We talk mostly in Slack and hop on quick calls when something needs discussing.

The work

• Follow up with inactive users by email to understand what is blocking them.
• Create canned responses for common questions.
• Respond to customer tickets on Freshdesk, Zendesk or Intercom within the agreed response time.
• Escalate urgent technical issues to the product team with full context.
• Test new features before release and note anything confusing.

Requirements

• Currently enrolled in a bachelor's or master's program, graduating between December 2027 and June 2028.
• Authorized to work in the US. CPT and OPT candidates are welcome to apply.
• Currently pursuing any bachelor's or master's degree, graduating in between December 2027 and June 2028.
• Available for a fixed 6 to 8 hour shift, 5 days a week. Some shifts may overlap with US or UK hours.
• Confident speaking on video calls with business users.

5 months, starting Feb 2027. Stipend: $19.00-$26.00 an hour.

Perks: Learning and development stipend, Flexible hours, Intern events and speaker sessions (virtual), Final presentation to leadership.

This position requires a background check.

Duration: 5 months. Start: Feb 2027.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Shenandoah Supply Chain LLC.