Account Management Intern

Internship details

Skifflane Payments is looking for a customer success intern to onboard new customers, answer product questions and help reduce churn. You will work with the Support Team over chat, email and video calls. Selected intern's day-to-day responsibilities include:

1. Test new features before release and note anything confusing.

2. Maintain customer records and call notes in HubSpot.

3. Write and update help centre articles and short how-to videos using Loom

4. Track customer health scores and flag accounts with low usage

5. Collect NPS and CSAT feedback and summarise themes each month

Skill(s) required: Customer Support, Email Writing, Effective Communication

Who can apply

1. Are available for a full-time work from home internship for the entire duration

2. Students currently pursuing B.Tech, BE, BCA, MCA, B.Sc or a related degree, or fresh graduates (2027 batch)

Stipend: ₹15,000-₹16,000 monthly

Duration: 6 months | Start date: Immediately

Perks: Free access to paid learning courses, Laptop provided for the internship, Flexible work hours, 5 days a week, Performance bonus

Number of openings: 5

About the company

Our lending business funds equipment, vehicles and working capital for small and mid-sized companies across India. Skifflane Payments manages assets for more than 200,000 clients through 120 offices. Founded in 1972, we now have 400 employees.

We may close this posting early once we have enough applications.

Duration: 6 months. Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Skifflane Payments.