Account Management Intern

About the internship

SR Technology Group is looking for a customer success intern to onboard new customers, answer product questions and help reduce churn. You will work with the Support Team over chat, email and video calls. Your day-to-day work will include:

1. Track customer health scores and flag accounts with low usage

2. Create canned responses for common questions

3. Maintain customer records and call notes in HubSpot.

4. Prepare renewal reminders and account summaries for the account manager.

5. Write and update help centre articles and short how-to videos using Loom

6. Escalate urgent technical issues to the product team with full context

Skill(s) required: Zendesk, Email Writing, Customer Support, MS-Excel, Ticketing Systems, Effective Communication

Eligibility

1. Students currently pursuing B.Tech, BE, BCA, MCA, B.Sc or a related degree, or fresh graduates (2026 or 2027 batch)

2. Own a laptop and have stable internet at home

3. Are able to join within 15 days

Stipend: ₹13,000 - ₹16,000 per month + incentives

Duration: 6 months

Start date: Immediately

Perks: Free access to paid learning courses, Internet allowance, Letter of recommendation

Number of openings: 3

About the company

Started by a former school district network admin in 2019, the business has grown almost entirely through referrals. We support about 60 local businesses, most within 30 minutes of the office.

We review applications as they come in.

Duration: 6 months. Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at SR Technology Group Pvt Ltd.