Account Management Intern

Internship details

Learn how SaaS companies keep customers renewing. Most of your day is in Freshdesk, Intercom and Google Sheets. As an intern, you will:

1. Create canned responses for common questions

2. Follow up with inactive users by email to understand what is blocking them

3. Maintain customer records and call notes in HubSpot

4. Join customer review calls as note taker.

5. Log bugs and feature requests in Jira with clear steps and screenshots.

6. Test new features before release and note anything confusing

Skill(s) required: Customer Support, English Proficiency (Written), Client Relationship Management (CRM)

Eligibility

1. Based anywhere in Pakistan

2. Available for at least 30 hours a week, work from home

3. Final-year students or fresh graduates of BSCS, BSSE, BBA or a related program

4. Have a working laptop and a stable internet connection, ideally with a UPS backup

Stipend: $150 - $160/month + incentives

Duration: 4 months | Start date: Immediately

Perks: Performance bonus, 5 days a week, Job offer on successful completion, Letter of recommendation, Free access to paid learning courses, Pre-placement offer (PPO) for strong performers

Number of openings: 8

About Sumacward Insurance Agency

Founded as a farmers' mutual in 1968, the company is now one of the larger mutual insurers in Australia. Regional offices in Sydney and five other cities support agents and policyholders.

Duration: 4 months. Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Sumacward Insurance Agency.