Account Management Intern, Summer 2027

About Murphy Bank

Regulators examine us regularly, and risk, audit and compliance make up a large part of the staff. Digital adoption is high, and over 70 percent of transactions now happen on mobile. Banking holidays are paid days off.

Overview

The Customer Success Team supports a few hundred business customers. You will handle onboarding calls, help desk tickets and regular check-ins. Remote, open to candidates across the US.

Day to day

• Prepare renewal reminders and account summaries for the account manager
• Respond to customer tickets on Freshdesk, Zendesk or Intercom within the agreed response time
• Create canned responses for common questions
• Test new features before release and note anything confusing
• Follow up with inactive users by email to understand what is blocking them

Who can apply

• Based in the US for the duration of the internship
• Authorized to work in the US. CPT and OPT candidates are welcome to apply
• Available for a fixed 6 to 8 hour shift, 5 days a week. Some shifts may overlap with US or UK hours
• Confident speaking on video calls with business users
• Laptop, headset and stable broadband
• Basic Google Sheets or Excel skills
• Comfortable learning software products quickly

Bonus points

• Previous customer service, chat support or tutoring experience
• Some technical comfort, like reading error messages or clearing a browser cache
• Familiarity with any help desk tool

What you get out of it

• Certificate, and a full-time offer for strong performers when roles open
• Using a real help desk, CRM and bug tracker

Duration: 10 weeks

Start date: Summer 2027

Stipend: $20.00 - $24.00 per hour

What we offer

• Intern events and speaker sessions (virtual)
• Paid company holidays
• Final presentation to leadership
• Home office setup stipend
• Return offer opportunities

Applications are reviewed as they come in.

Duration: 10 weeks. Start: Summer 2027.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Murphy Bank.