Account Management Intern

ABOUT US

School districts license our reading and math curriculum for grades K through 8. Instructional designers, video editors and subject matter experts work together on each course. Founded in 2002, we now have 60 employees. Most of the team are former teachers.

THE INTERNSHIP

The CX Team supports a few hundred business customers. You will handle onboarding calls, help desk tickets and regular check-ins. You can work from home anywhere in the US. We have no office requirement. You need a reliable internet connection and somewhere quiet to work.

WHAT YOU'LL DO

• Prepare renewal reminders and account summaries for the account manager
• Respond to customer tickets on Freshdesk, Zendesk or Intercom within the agreed response time
• Test new features before release and note anything confusing
• Escalate urgent technical issues to the product team with full context
• Write and update help center articles and short how-to videos using Loom

WHO CAN APPLY

• Authorized to work in the US. CPT and OPT candidates are welcome to apply
• Based in the US for the duration of the internship
• Currently enrolled in a bachelor's or master's program, graduating 2027 or 2028
• Available 40 hours a week for the full internship
• Basic Google Sheets or Excel skills
• Able to follow written processes and response templates
• Patient and calm with frustrated customers
• Available for a fixed 6 to 8 hour shift, 5 days a week. Some shifts may overlap with US or UK hours

PREFERRED

• Familiarity with any help desk tool
• Previous customer service, chat support or tutoring experience
• Interest in SaaS products

WHAT YOU GET OUT OF IT

• Certificate, and a full-time offer for strong performers when roles open
• Customer feedback analysis that feeds into product decisions

Duration: 16 weeks

Start date: Spring 2027

Stipend: $21.50-$23.00 per hour

WHAT WE OFFER

• Flexible hours
• Learning and development stipend
• Company laptop
• Home office setup stipend
• Paid company holidays

We are unable to sponsor visas for this position.

Duration: 16 weeks. Start: Spring 2027.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Swallowview Learning LLC.