Account Management Intern

About the internship

Learn how SaaS companies keep customers renewing. Most of your day is in Freshdesk, Intercom and Google Sheets. Selected intern's day-to-day responsibilities include:

1. Escalate urgent technical issues to the product team with full context

2. Respond to customer tickets on Freshdesk, Zendesk or Intercom within the agreed response time

3. Track customer health scores and flag accounts with low usage.

4. Join customer review calls as note taker.

5. Write and update help centre articles and short how-to videos using Loom

6. Maintain customer records and call notes in HubSpot.

7. Create canned responses for common questions

Skill(s) required: Client Relationship Management (CRM), Ticketing Systems, Zendesk

Who should apply

1. Final-year students or recent graduates of BSc in CSE, EEE, BBA or a related subject

2. Based anywhere in Bangladesh

3. Own laptop and a reliable internet connection

Stipend: $150-$160/month

Duration: 6 months | Start date: Immediately

Perks: Performance bonus, Internet allowance, 5 days a week, Mentorship from senior team members, Informal dress code, Letter of recommendation

Number of openings: 2

About Talondesk Insurance

Catastrophe teams deploy adjusters within days of a major storm. Talondesk Insurance is a property and casualty insurer writing policies in 30 states through independent agents. We started in 1975 and have grown to about 700 people. Most of the office has been here more than ten years.

Duration: 6 months. Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Talondesk Insurance.