Account Management Intern

Our commercial banking group lends to manufacturers, health systems and real estate developers. Tealspan Financial is a regional bank with over 200 branches and 3,300 employees across Maharashtra. Banking holidays are paid days off.

About the internship:

Tealspan Financial is hiring an Account Management Intern for Immediately. Learn how SaaS companies keep customers renewing. Most of your day is in Freshdesk, Intercom and Google Sheets. Remote within India. The team meets in Mumbai once a quarter, travel covered. A stable internet connection and a backup power option are required.

Your projects:

• Follow up with inactive users by email to understand what is blocking them
• Prepare renewal reminders and account summaries for the account manager
• Test new features before release and note anything confusing
• Collect NPS and CSAT feedback and summarise themes each month
• Create canned responses for common questions
• Respond to customer tickets on Freshdesk, Zendesk or Intercom within the agreed response time
• Escalate urgent technical issues to the product team with full context
• Maintain customer records and call notes in HubSpot

Who you are:

• Students currently pursuing B.Tech, BE, BCA, MCA, B.Sc or a related degree, or fresh graduates (2027 batch)
• Women returning to work after a career break are welcome to apply
• Typing speed of 35 words per minute or more
• Patient and calm with frustrated customers
• Basic Google Sheets or Excel skills

Nice to have:

• Familiarity with any help desk tool
• Knowledge of a second language for international customers
• Some technical comfort, like reading error messages or clearing a browser cache

What you'll learn:

• Writing clear support replies and help articles
• Certificate, and a full-time offer for strong performers when roles open
• Customer feedback analysis that feeds into product decisions
• How SaaS customer success teams onboard, support and retain customers

Program dates: Immediately, 3 months.

Pay: ₹14,000 - ₹16,000 per month

Benefits for interns:

• Job offer on successful completion
• Free access to paid learning courses
• Pre-placement offer (PPO) for strong performers
• Internet allowance
• 5 days a week
• Laptop provided for the internship

Duration: 3 months. Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Tealspan Financial.