Account Management Intern

About the internship

Thatchforge Partners is looking for a customer success intern to onboard new customers, answer product questions and help reduce churn. You will work with the CX Team over chat, email and video calls. Your day-to-day work will include:

1. Respond to customer tickets on Freshdesk, Zendesk or Intercom within the agreed response time.

2. Run onboarding calls with new customers and walk them through setup

3. Write and update help centre articles and short how-to videos using Loom.

4. Collect NPS and CSAT feedback and summarise themes each month.

5. Test new features before release and note anything confusing.

Skill(s) required: Problem Solving, Effective Communication, Ticketing Systems, English Proficiency (Written), Email Writing

Who can apply

1. Can commit full time, from home, for the whole internship

2. Are able to join within 15 days

3. Students currently pursuing B.Tech, BE, BCA, MCA, B.Sc or a related degree, or fresh graduates (2026, 2027 or 2028 batch)

4. Have a working laptop and a stable internet connection

Stipend: ₹21,000 - ₹22,500 monthly

Duration: 6 months

Start date: Immediately

Perks: Performance bonus, Laptop provided for the internship, Certificate, Pre-placement offer (PPO) for strong performers, Informal dress code

Number of openings: 8

About the company

Our practices cover strategy, operations, technology implementation, risk and human capital. Delivery centres in New York and overseas support large implementation programs. We started in 1927 and have grown to about 131,000 people. Utilization target for consultants is 75 percent.

Duration: 6 months. Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Thatchforge Partners.