Account Management Intern

About the internship

Tidewell HQ is looking for a customer success intern to onboard new customers, answer product questions and help reduce churn. You will work with the Client Success over chat, email and video calls. As an intern, you will:

1. Join customer review calls as note taker

2. Follow up with inactive users by email to understand what is blocking them.

3. Log bugs and feature requests in Jira with clear steps and screenshots

4. Create canned responses for common questions

5. Respond to customer tickets on Freshdesk, Zendesk or Intercom within the agreed response time.

Skill(s) required: Email Writing, Customer Support, Zendesk, MS-Excel, Problem Solving

Who can apply

1. Final-year students or fresh graduates of BSCS, BSSE, BBA or a related program

2. Available for at least 30 hours a week, work from home

3. Have their own laptop and a reliable internet connection, ideally with a UPS backup

Stipend: PKR 26,000 - PKR 30,000 a month (fixed)

Duration: 6 months

Start date: Immediately

Perks: Pre-placement offer (PPO) for strong performers, 5 days a week, Mentorship from senior team members, Internet allowance, Flexible work hours

Number of openings: 5

About the company

Since 2011, the company has expanded from listings into payments, shipping and seller financing.

If you are shortlisted, we will reach out to set up a first call.

Duration: 6 months. Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Tidewell HQ.